No Internet? Here are some basic troubleshooting steps to take before calling Support


It can be frustrating when you suddenly lose your internet connection. Before you panic and call your internet service provider’s support line, there are a few basic troubleshooting steps you can take to potentially fix the issue yourself. In this blog post, we will outline some simple troubleshooting steps to try when you have no internet connection.

Step 1: Check your connections

The first thing you should do is check all your physical connections. Make sure all cables are securely plugged in, including the power cable for your modem or router. If you have any additional devices, such as a network switch or powerline adapter, check their connections as well.

Step 2: Restart your devices

Next, try restarting your modem, router, and any other networking devices you have. Unplug them from the power source, wait for about 30 seconds, and then plug them back in. This can sometimes resolve connectivity issues caused by temporary glitches.

Step 3: Reset your modem or router

If restarting your devices doesn’t work, you may need to reset your modem or router to their factory settings. Keep in mind that this will erase any custom settings you have made, so make sure to take note of them before proceeding. To reset your device, locate the reset button (usually a small hole) and press it using a paperclip or a similar tool for about 10-15 seconds.

Step 4: Check for local outages

If the previous steps didn’t resolve the issue, it’s possible that there is a local outage in your area. Check your internet service provider’s website or social media accounts for any announcements about outages. You can also try reaching out to your neighbors or friends to see if they are experiencing the same problem.

Step 5: Test your connection

If you still can’t connect to the internet, try connecting a different device to your network to see if the issue is with your device or the network itself. If the other device can connect successfully, you may need to troubleshoot your original device further. This could involve updating your drivers, running antivirus scans, or checking for any software conflicts.


Before contacting support, it’s worth trying these basic troubleshooting steps when you have no internet connection. Checking your connections, restarting your devices, resetting your modem or router, checking for local outages, and testing your connection with a different device are all simple steps that can potentially fix the issue. If none of these steps work, then it’s time to reach out to your internet service provider’s support team for further assistance.

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